Privacy Policy

Autosales Australia Wholesale is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Autosales Australia Wholesale manages personal information. It is structured as follows:

1. Personal information Autosales Australia Wholesale collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Autosales Australia Wholesale and complaints
10. Changes to Privacy Policy

1. Personal information Autosales Australia Wholesale collects

The main types of personal information Autosales Australia Wholesale collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Autosales Australia Wholesale such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Autosales Australia Wholesale's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Autosales Australia Wholesale's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Autosales Australia Wholesale's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Autosales Australia Wholesale.

Autosales Australia Wholesale collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Autosales Australia Wholesale keeps of telephone calls, or emails received, or messages sent to Autosales Australia Wholesale or posted on Autosales Australia Wholesale's pages on social media);
• Autosales Australia Wholesale's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Autosales Australia Wholesale collects personal information in connection with running its business directly from the individual concerned. On occasion Autosales Australia Wholesale may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Autosales Australia Wholesale stores personal information in electronic and paper form.

Autosales Australia Wholesale uses and discloses personal information as follows:

• to source vehicles and sell them to Autosales Australia Wholesale's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Autosales Australia Wholesale's customers and prospective customers;
• to obtain products, services or information from Autosales Australia Wholesale's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Autosales Australia Wholesale knows about them);
• to operate and manage Autosales Australia Wholesale's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Autosales Australia Wholesale. For example, Autosales Australia Wholesale may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organisation of events and for the purpose of obtaining advice and managing its affairs. Autosales Australia Wholesale also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Autosales Australia Wholesale uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Autosales Australia Wholesale uses in the operation of the computer program is browsing history on Autosales Australia Wholesale's websites, name, contact information, and other information you may input into Autosales Australia Wholesale's websites. The level of human oversight Autosales Australia Wholesale provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Autosales Australia Wholesale's staff.

4. Cookies

Autosales Australia Wholesale uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Autosales Australia Wholesale's web server. Autosales Australia Wholesale may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Autosales Australia Wholesale's platforms and those social media platforms. Autosales Australia Wholesale's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Autosales Australia Wholesale's website.

5. Links to other websites

Autosales Australia Wholesale's website may contain links to third party websites. Autosales Australia Wholesale does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Autosales Australia Wholesale and do not wish to receive these communications from Autosales Australia Wholesale in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Autosales Australia Wholesale.

7. Overseas transfers

Autosales Australia Wholesale's website/s are hosted in Australia. On occasion, a third party service provider Autosales Australia Wholesale engages or that Autosales Australia Wholesale is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Autosales Australia Wholesale holds about them by contacting Autosales Australia Wholesale during business hours on 03 9969 4000 or via the contact page.

Autosales Australia Wholesale may require an individual making a request to verify their identity before processing their request.

Autosales Australia Wholesale will aim to respond to all requests promptly and within 30 days.

Autosales Australia Wholesale may refuse a request where permitted or required by law. Autosales Australia Wholesale will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Autosales Australia Wholesale and complaints

If you have any queries, concerns or complaints about how Autosales Australia Wholesale handles your personal information please contact Autosales Australia Wholesale during business hours on 03 9969 4000 or via the contact page. Autosales Australia Wholesale may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Autosales Australia Wholesale can understand the nature of your concern. In most cases, Autosales Australia Wholesale will ask that you put your request in writing.

Autosales Australia Wholesale takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Autosales Australia Wholesale's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: 03 9969 4000
• Mailing Address: 1632 Ferntree Gully Rd, Knoxfield, VIC, 3180

10. Changes to Privacy Policy

Autosales Australia Wholesale may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.